2011-4-25 20:03
婉╳婉
港鐵特惠失效3天沒公布 落馬洲線拍卡沒減3元 軟件故障致歉
明報)2011年4月25日 星期一 05:15
【明報專訊】深圳 地鐵 福田口岸站內的港鐵特惠站3日前開始失靈，令已在特惠站「拍八達通卡」登記優惠的乘客，無法享受每程3元的港鐵落馬洲 線車費折扣，但港鐵一直沒有公開事件，直至記者昨日查詢後才確認軟件故障，並證實已有約100名乘客投訴。港鐵就事件造成乘客不便致歉，但指問題昨晚已修妥，受影響乘客可到各港鐵票務處申請取回3元優惠。
議員：賣廣告不如改善服務
立法會 交通事務委員會主席鄭家富 指出，港鐵近年屢生故障或扣錯錢，令人懷疑是否曾故意隱瞞或延遲公布，因港鐵做法一次比一次「閃縮」。他指地鐵與其大花銀彈大賣形象廣告，不如增撥資源改善服務，又指港鐵理應在收到投訴後盡快公開事件。
投訴人岑先生則估計，單是過去3日遭扣錯錢的乘客累計或逾千人，因為很多乘客都不會留意扣了多少車資。他批評港鐵以車費折扣引人乘坐落馬洲線，優惠卻失效，又無即時公布消息，令人憤怒。
發生問題的港鐵特惠站設有八達通讀卡機，位置是在深圳地鐵福田口岸站內，深圳地鐵的乘客只要在上址出閘前「拍一拍」八達通卡，即可登記優惠，出閘後只要隨即過關並乘搭港鐵落馬洲支線來港，便可享3元折扣優惠，如從落馬洲往上水 ，車費可由19.5元減至16.5元。
但經常往返中港兩地的岑先生稱，他約一周前已懷疑優惠有時無故「失蹤」，故本月22日他和兩個朋友一起「拍卡」及乘落馬洲線返上水站出閘時，特別留意車費顯示，終證實港鐵扣錯錢，令他們3人全部享受不到3元優惠。他翌日到旺角 火車站要求即時退款，職員卻指需數天核實，令他更不滿。
逾百人投訴 系統已修復
港鐵發言人證實，本月22日起收到扣錯錢投訴，翌日曾派深圳同事檢查，但至昨日（24日）仍收到同類投訴，昨午遂決定更換特惠站軟件，令系統恢復正常。他證實已累積收到約100人投訴，呼籲乘客可到票務處申請退款。記者昨晚試搭落馬洲支線，證實3元優惠已恢復正常。
明報記者 陳志偉
2011-6-10 09:45
l969672798
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